Nordhavn 68′ Service: Extraordinary Handling of the Situation

Randy

We wanted to pass on our appreciation for yet another positive Jarrett Bay service experience. This was our 3rd haul out at Jarrett Bay and we can truly say we have always had a positive experience. We have utilized the services of many boat yards over the years. Jarrett Bay ranks among the best of the best. When your vessel is hauled there is always a sense of concern as to its well being and security. Watching a 100 plus ton vessel being hauled is always nerve racking but the Jarrett Bay lift crew is so experienced that they make it look easy. Todd and Kendra promptly scheduled and handled all of the details as they have previously and made everything seamless and easy.

We also wanted to thank you for your extraordinary handling of the situation when we were travelling on the West Coast and our cell phones rang because the boats alarm and vessel monitoring system called telling us the power on the boat was off. This was very early on a Sunday morning. We called the main Jarrett Bay phone number to see if we could find out what had happened, leaving a message with the answering service. Within 5 minutes we received a return call from Jeff on his cell phone telling us he was on his way to check out the situation. Twenty minutes later we received a return call from Jeff advising us that there had been a temporary power outage that was now restored and he advised that he had gone on our boat and others and personally confirmed the power was restored, electrical systems were booted back up and refrigeration was working. We were extremely impressed by this degree of customer care and service. Experiences like these solidify relationships and we are very grateful.

All of the work that we have contracted with Jarrett Bay has been done in a superlative manner and the final pricing has always been as stated in the original work order estimate with no surprises. Everyone we have dealt with at the yard from labor thru top management have always been courteous, professional, and friendly down to the night security person who we have found keeps a very close watch on the yard.

We will always use Jarrett Bay and will recommend it to our boating friends. Thanks again for another successful haul out and service.

Debbie Sidbury

Nordhavn 68 – Grace of Tides